Risk and Fraud Director

First Horizon

Location: On site in Memphis, TN, Charlotte, NC, Atlanta, GA, Nashville, TN, Raleigh, NC, New Orleans, LA, or Birmingham, AL


The Risk and Fraud Director is responsible for the first-line prevention strategies for enterprise fraud. This role will have responsibility for customer advocacy, ensuring alignment with the lines of business, and overall ownership of the strategic roadmap.

Key Responsibilities

Manages all aspects of Fraud Prevention activities aligned with reduction of fraud-related losses and proactive risk assessments
• Serves as the primary Fraud Prevention liaison with line of business and channel partners
• Develops, maintains, and drives execution of the strategic plan and associated roadmap for the Fraud Prevention Unit
• This role will have responsibility for customer advocacy, ensuring alignment of the Fraud Prevention Unit with the lines of business, and overall ownership of the strategic roadmap
• Additionally, this role manages a team focused on up-front controls addressing emerging risk and the Fraud Prevention Unit risk assessment process for line of business initiatives
• Leads collaborations with cross-functional business partners for the Fraud Prevention Unit engagement in broader strategic business plans
• Solves complex problems, by taking a broad perspective to identify solutions
• Leads high visibility projects that require collaboration with other stakeholders to develop and implement decisions
• Leads efforts to plan and implement fraud and financial intelligence systems
• Demonstrates an in-depth knowledge of fraud monitoring systems and applications across multiple core areas of fraud and financial intelligence
• Assures that the financial intelligence program is integrated into the business and technical environment
• Leads efforts to analyze the needs of different business units and leverages specific fraud and systems knowledge to determine solutions which meet business objectives
• Leads analysis and response efforts for financial intelligence including internal escalation and reporting
• Ensures that appropriate Key Risk Indicators and Key Performance Indicators are in place and that tools are available to monitor and report on them
• Creates metrics dashboards for senior management, regulators, and other groups as needed
• Develops and acquires talent
• Forms and leads the center of excellence for financial intelligence and fraud topics for First Horizon
• Provides consulting advice across the company on financial intelligence and fraud issues
• Stays abreast of industry, regulatory, and company changes and trends as they relate to financial services, information management, fraud, and process efficiencies; seeks out and maintains external relationships and alliances; proactively assesses the present and future impact to the enterprise; keeps executives and senior leadership informed
• Communicates with senior management, regulators, auditors, and other stakeholders regarding financial intelligence program including status, issues, and risks

• Bachelor’s degree in a related field and fifteen (15) years of related banking, operations, or compliance experience of which five (5) years must be in a supervisory or management capacity
• Or High School Diploma or GED and nineteen (19) years of related banking, operations, or compliance experience of which five (5) years must be in a supervisory or management capacity
• Experience in a senior leadership position with ownership of Fraud Prevention strategic plans

• Master of Business Administration (MBA)
• Five (5) years leading multi-unit teams
• Ten (10) years of fraud operations management

About Us
First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More — FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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