Cybersecurity Incident Response Sr Manager (Philadelphia, PA, US, 19019)


Job Description

The Senior Manager for Cybersecurity Operations and Incident Response will manage the deliverables and actions of our cybersecurity operations center (managed by a Managed Security Services Provider) and is responsible for driving enhancements in gaining visibility, detection and response of events, communicating, handling, documenting and recovering from, and most importantly learning from security incidents.

We're looking for someone with expertise in incident handling and thorough documentation, threat hunting, threat intelligence, system security monitoring and creating a feedback loop with our engineers to ensure we don’t have the same incident twice. This role is an Individual Contributor role to start and this person will provide leadership and direction on how to expand the team and capabilities.  This role can be a hands on technical role.

Job Responsibilities

  • Cyber Incident Management: Lead the response to cyber incidents, including breaches, malware outbreaks, and other security events. Coordinate with the MSSP and internal stakeholders to ensure timely detection, analysis, containment, and eradication of threats.
  • Strategic Oversight: Develop and implement strategies to enhance the efficiency and effectiveness of cyber operations and incident response processes for Aramark. Continuously evaluate and improve capabilities and procedures.
  • Vendor Management: Serve as the primary point of contact for the MSSP, overseeing their performance, adherence to service level agreements (SLAs), and alignment with organizational security objectives. Provide guidance and direction to optimize the partnership and maximize value.
  • Threat Intelligence: Stay abreast of emerging cyber threats, attack techniques, and industry trends. Leverage threat intelligence to inform decision-making, enhance proactive defense measures, and mitigate risks effectively.
  • Cross-functional Collaboration: Collaborate closely with internal teams, including IT, legal, compliance, and business units, to ensure alignment of security initiatives with organizational goals and regulatory requirements. Communicate effectively with executive leadership on the status of cyber operations and incident response activities.
  • Incident Response Planning: Develop and maintain comprehensive incident response plans, playbooks, and procedures. Conduct regular tabletop exercises and simulations to test the effectiveness of response strategies and identify areas for improvement.


  • 8+ years of experience in cybersecurity, with a focus on incident response, security operations, and threat management.
  • Proven experience managing Security Operations Centers (SOCs) and incident response teams.
  • Strong knowledge of cybersecurity principles, frameworks, and best practices (e.g., NIST, ISO 27001, MITRE ATT&CK).
  • Experience working with Managed Security Services Providers (MSSPs) and overseeing vendor relationships.
  • Excellent leadership, communication, and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels.
  • Demonstrated experience in managing complex cyber incidents, including ransomware attacks, data breaches, and advanced persistent threats (APTs).
  • Proven track record in developing and implementing incident response playbooks, procedures, and escalation paths to streamline response efforts and minimize impact.
  • Strong technical proficiency in cybersecurity technologies and tools, including SIEM (Security Information and Event Management), EDR (Endpoint Detection and Response), IDS/IPS (Intrusion Detection/Prevention Systems), and threat hunting platforms.
  • Experience conducting post-incident reviews (PIRs) and root cause analyses (RCAs) to identify lessons learned and drive continuous improvement in incident response capabilities.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing – a new challenge, a sense of belonging, or just a great place to work – our focus is helping you reach your full potential. Learn more about working here at or connect with us on FacebookInstagram and Twitter.

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