Operations Manager, AML Vendor Operations


Aspire is the leading all-in-one finance operating system for growing businesses in APAC. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and MSME to realise their full potential. 

Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and helped more than 15,000 businesses using our suite of products.

For 2 consecutive years in 2022 & 2023, Aspire has been awarded Best Employer of the Year and Startup of the year by Asia FinTech Awards, and also LinkedIn’s Top Startup in Singapore. In 2023, we also made it to CB Insights’ Top 100 Global Fintech List. 

You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds.

Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space! 

About The Team
The AML Operations team takes care of everything related to AML. The Periodic Review team takes care of periodic reviews, remediation, and offboarding.


About the Role
You are responsible for managing outsourced operations for the AML Operations team. 

What will you be doing? 

  • Manage daily operations for periodic reviews & remediations all Aspire geographies
  • Set up and manage partnerships with BPOs, including, contracts, price negotiations, including performance-based incentives, SLAs, etc.
  • Set clear KPIs, goals and direction to the Partner teams
    • Ensure fast time-to-resolution of new cases
    • Ensure on time delivery of projects
    • Ensure high quality standards 
  • Support the Partner into achieving these goals
    • Setting up clear process on issue resolution & escalation
    • Ensure that Partner teams are fully up to date with all latest AML policies & processes, and are trained up accordingly
    • Provide regular feedback to Partners with Aspire & Partner BAU teams and recurring business performance review meetings with the Aspire & Partner management team
    • Do performance analysis and reporting and guide Partner and Aspire teams on areas of improvement
  • Continuously improve how Partner operations fit into Aspire’s operations and mission
    • Support Aspire’s geo-expansion strategy
    • Maximise synergies & leverage that Aspire can get from outsourcing activities
    • Project manage key initiatives to support the global outsourcing program
  • Manage budget & billing of the Partner
    • Review & approve monthly billings
    • Suggest budgets according to market standards
    • Keep costs aligned with budget, request for budget adjustments when needed


Minimum Qualifications:

  • Minimum 7 years of experience in relevant roles.
  • Demonstrated success in effectively managing in-house and outsourced operations.
  • Proven track record of adeptly handling stakeholders, both internal and external.
  • Proficiency in strategizing for both short-term and long-term objectives, ensuring adaptability and foresight.
  • Demonstrated expertise in analytical and structured approaches to operations management, optimizing efficiency and effectiveness.
  • Excellent communication skills, adept at articulating key messages clearly, concisely, and professionally to internal and external stakeholders.


Preferred Qualifications:

  • Experience thriving in startup environments, showcasing resilience and adaptability in high-growth and fast-paced settings.
  • Background in consulting or banking, underscoring a profound understanding of strategic thinking and operational excellence at the highest echelons.


What we offer

  • Uncapped flexible annual leave.
  • Hybrid work arrangement. 
  • Training subsidy for your professional growth.
  • Wellness benefit.
  • Team bonding budget to foster collaboration and sense of belonging.
  • Flexibility to work from anywhere (for up to 90 days per annum).
  • Culture is Key: We always strive to cultivate a special culture that brings special talents together – You can learn more about our culture on our careers site and LinkedIn Life page.

Equal Opportunity Statement 

Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws. 


Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “Policy”), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com

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