Senior Fraud and Risk Specialist

Back Market

  • Full Time
Back Market is the world’s leading refurbished electronics marketplace with a team of 650 people, powering operations in 21 countries (and counting!).
Named one of the World’s Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps lower our collective environmental impact. We have indeed contributed to avoid the production of more than 1,000,000 tons of CO2e worldwide since our launch in 2014.
Be part of an exciting and growing international adventure that will change the way the world consumes tech.
ABOUT THE ROLE:
As a Senior Fraud and Risk Officer, you will be responsible for the ongoing assessment of Fraud risks, organizing the framework for action to monitor and prevent the risk of fraud on the Back Market platform. In this role, you will work closely with the finance team to ensure fraud risks are managed effectively.
YOUR MISSION (IF YOU ACCEPT IT):
Data Analysis and Monitoring:
– Conduct in-depth analysis of transactional data using advanced analytical tools and techniques to detect patterns indicative of fraudulent activity.
– Monitor transactions and accounts in real-time to identify suspicious behavior and anomalies, with a focus on both payment and non-payment fraud types.
Investigation and Root Cause Analysis:
– Lead fraud investigations, collaborating with internal teams and external partners to gather evidence and conduct interviews.
– Determine the root cause of potential fraud incidents, including payment fraud and refund abuse/fraud.
– Apply project management skills to coordinate and oversee investigation processes, ensuring timely resolution and mitigation of fraud risks.
Cross-Functional Collaboration and Communication:
– Collaborate with cross-functional teams, including Customer Care, Finance, Legal, CyberSec, and Risk Management, to address fraud-related issues and implement effective solutions.
– Serve as a liaison between different departments, facilitating communication and alignment on fraud prevention initiatives.
– Communicate findings, recommendations, and project updates to stakeholders at various levels of the organization through reports, presentations, and regular meetings.
– Leverage expertise in payment fraud and non-payment fraud (refund abuse/fraud) to support the prevention strategies accordingly.
Compliance and Reporting:
– Ensure compliance with relevant regulatory requirements and industry standards related to fraud prevention and detection, including KYC (Know Your Customer) and ID verification.
– Maintain detailed documentation of fraud incidents, investigations, and mitigation strategies for internal records and regulatory reporting purposes.
– Assist in responding to inquiries and requests from regulatory agencies and law enforcement authorities related to fraud investigations.

YOU ARE IN THE RIGHT PLACE IF: ⭐

  • You are perfectly fluent in english
  • You have a minimum of 5 years experience in the fraud prevention
  • Strong project management skills with experience delivering high quality results in a tight deadline environment. Highly organized, motivated, analytical, have a sense of urgency and an ability to prioritize tasks
  • Excellent problem solving skills, with an ability to develop solutions working with multiple functional teams. Reliable team player with a strong sense of accountability and ownership
  • Hands-on person able to dive into tickets and investigations
  • WHY SHOULD YOU JOIN US ? ✌
    A meaningful job: you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts!
    A meaningful company: we became a mission-driven company in January 2022.
    Be part of a worldwide growing company based in Europe, the USA and Asia to face great challenges : you will have the freedom to innovate and adopt new ideas!
    Work alongside passionate experts:  who will share their knowledge and help you develop and grow in your career. 
    Grow your career: with a flexible career path and a dedicated Learning & Development team. Back Market will help you evolve with personalized internal trainings and external handpicked providers from day 1!
    Leadership Academy by Back Market:“be a coach not a dictator” is at the core of this program ! We train and enable all our leaders to support their team towards achieving goals. Be a manager at Back Market is an unique experience we take by heart.
    An attractive salary, equity and a host of benefits including : Lunch voucher, health insurance, relocation package, paid time off for activism in your community, parental benefits, flexible hours, etc…
    Remote friendly company : up to 3 days of remote work per week!
    One Loving Tribe: you will have the opportunity to work in a fast-paced, open-minded and friendly environment. 
    – Be part of one of our Employee Resource Groups createdaround shared identities, common backgrounds and/or special interests crafted to be a safe space and an expressive outlet. 
    Several internal events: The Monday Brief (weekly)/ The Somehands (monthly)/ The All Hands (annual).
    We’re here to SABOTAGE: It’s our mantra. It keeps us focused on what we aspire to be: a little bit sneaky, always smart, kinda frugal and constantly conspiring to create maximum impact.
    Back Market is an Equal Opportunity Employer which means we pledge to not discriminate against employees based on race, color, religion, sex, national origin, age, disability or genetic information.. If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.
    Back Market is helping to address one of the biggest challenges of our time: climate change. We take this so seriously that we were awarded status as a “Société à Mission”, or company with a social mission, by the French government. We know we can’t tackle a global problem without a globally representative team so we are committed to embedding diversity, equity and inclusion principles in every aspect of our organization. But more importantly, being One Loving & Free Spirited Tribe is in our DNA as it is one of the five foundational values of our company since we got started way back in 2014. We are committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives. We know our lofty goals cannot be reached unless everyone has a seat at the table along with the resources and opportunity to grow.

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