Mobile Device Lab Team Leader

CCL Solutions Group

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Main Duties & Responsibilities (other duties may be assigned):

  • Monitor all levels of performance to ensure high levels of efficiency, ensuring case management & efficient use of resource whilst being customer centric, quality focused & commercially aware.
  • Proactively communicate with the Lab Manager to highlight relevant challenges & ensure deadlines & quality standards are met. Proactively identify & resolve technical & operational issues to ensure effective workflows. Conduct analysis of cases.
  • Assign case work to Analysts & use CCL’s case management system to effectively & proactively manage case work of individuals to maintain efficiency & ensure deadlines are maintained
  • Responsible for analysis tasks & communicate with the Operations Manager & FCT to ensure any challenges are highlighted & resolved
  • Ensure that Analysts record the correct time & notes on cases, proactively managing TRTs
  • Assist with basic HR tasks & monitoring & provide feedback to the Operations Manager following one to one &/or performance reviews
  • Monitor Analysts until they have passed their probationary period
  • Proactively monitor & address any issues that may affect productivity
  • Proactively acquire forensic knowledge to ensure the Mobile Device Laboratory is using the most appropriate hardware & software required for the job
  • Ensure that all ISO processes & documentation are up to date & are being adhered to
  • Maintain a safe, secure, & legal work environment; develop personal growth opportunities for staff
  • Assist with ISO audits when required
  • Dip sample Analyst’s output to ensure all quality & policy requirements are being met
  • Proactively identify any inefficiencies or areas that can be improved upon & make recommendations to the Lab Manager where these have been identified
  • Conduct performance management
  • Deal with and resolve conflict within the team

Required Skill Set & Experience:

To perform this role successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Previous experience working as a digital forensics practitioner in computer forensics
  • Sound understanding of current ACPO guidelines and Forensic Regulator’s requirements (ISO17025)
  • Excellent understanding of leading operating systems
  • Previous experience using the leading industry standard tools
  • Previous people management experience
  • Ability to work independently and make sound and reasoned judgements
  • Ability to develop and lead people to ensure they are achieving their maximum potential
  • Sound analytical and interpretation skills
  • Ability to work with precision, accuracy with high attention to detail
  • Computer literate
  • Excellent planning and organisational skills


  • Degree level qualification (2:2 or above) BSc in IT, Computer Science or Digital Forensics is desirable

Core Role Competencies:

Personal Attributes

  • Positive ‘can do’ attitude
  • Confident communicator at all levels
  • Team player
  • Ability to work under pressure
  • Conscientious and reliable
  • Solution focused

Competencies (some or all of these MAY be assessed during the process)

  • Job Knowledge
  • Effective Communication
  • Leadership
  • Management Ability
  • Partnership Working
  • Personal Awareness
  • Personal Effectiveness
  • Problem Solving
  • Respect for Diversity
  • Service Delivery
  • Team Working

Other Role Requirements:

  • Minimum 5 years UK residency
  • Full driving licence
  • Satisfactorily pass pre-hire and annual security clearance procedures in accordance with the ACPO (Association of Chief Police Officers) National Vetting Scheme
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