• Being first point of contact for contracted clients of CCL, overseeing the submissions, ensuring evidence continuity and case management from receipt to dispatch
• Dealing with customer enquiries, by email and telephone
• Liaise with customers and arrange for collection/delivery of exhibits to CCL laboratory
• Inspection of items arriving at CCL
• Receipting of items on CCL Systems ensuring the continuity of evidence
• Loading cases onto Focal Point case management system
• Quality checking the case loading process ensuring any anomalies are documented and the customer is notified (if applicable)
• Customer reporting and monitoring Projected Return Dates (PRDs) of cases
• Handling media requests – providing to analysts and updated sales orders
• Updating Focal Point case management system ensuring information is accurate and up to date with the current status of a case
• Auditing of Exhibit Store (Team Effort) & Archives tapes
• Working with the other departments within CCL to ensure correct case management and good customer service
• Gain authorisation for casework when required from clients
• Upon completion of case, arrange for delivery by CCL or collection by client
• Release and sign out exhibits and casework to client or CCL driver ensuring continuity of evidence
• Invoicing of completed cases on the case management system and assisting Finance
• Produce Management Information for CCL-Group Management Team and for Customers, as required, including weekly/monthly work reports

• An understanding of current ACPO guidelines and Forensic Regulator’s requirements (ISO17025)
• Proficient in Microsoft Office – Word, Excel and Powerpoint
• Ability to use a range of software packages
• Ability to multi task
• Good interpersonal and communication skills
• Ability to work independently and make sound and reasoned judgements
• Ability to work with precision, accuracy with high attention to detail
• Computer literate
• Excellent planning and organisational skills
• Ability to work as part of a team
• Flexibility
• Team player

Personal Attributes

• Positive and motivated attitude
• Confident communicator
• Team player
• Ability to work under pressure
• Conscientious and reliable
• Solution focussed
• Organised

Competencies (some or all of these MAY be assessed during the process)

• Effective Communication
• Personal Awareness
• Personal Effectiveness
• Problem Solving
• Team Working
• Accuracy of work
• High attention to detail

• Minimum 5 years UK residency
• Full driving licence
• Satisfactorily pass pre-hire and annual security clearance procedures in accordance with the ACPO (Association of Chief Police Officers) National Vetting Scheme.