Forensic Case Officer

CCL Solutions Group

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  • Being first point of contact for contracted clients of CCL, overseeing the submissions, ensuring evidence continuity and case management from receipt to dispatch
  • Dealing with customer enquiries, by email and telephone
  • Liaise with customers and arrange for collection/delivery of exhibits to CCL laboratory
  • Inspection of items arriving at CCL
  • Receipting of items on CCL Systems ensuring the continuity of evidence
  • Loading cases onto Focal Point case management system
  • Quality checking the case loading process ensuring any anomalies are documented and the customer is notified (if applicable)
  • Customer reporting and monitoring Projected Return Dates (PRDs) of cases
  • Handling media requests – providing to analysts and updated sales orders
  • Updating Focal Point case management system ensuring information is accurate and up to date with the current status of a case
  • Auditing of Exhibit Store (Team Effort) & Archives tapes
  • Working with the other departments within CCL to ensure correct case management and good customer service
  • Gain authorisation for casework when required from clients
  • Upon completion of case, arrange for delivery by CCL or collection by client
  • Release and sign out exhibits and casework to client or CCL driver ensuring continuity of evidence
  • Invoicing of completed cases on the case management system and assisting Finance
  • Produce Management Information for CCL-Group Management Team and for Customers, as required, including weekly/monthly work reports
  • An understanding of current ACPO guidelines and Forensic Regulator’s requirements (ISO17025)
  • Proficient in Microsoft Office – Word, Excel and Powerpoint
  • Ability to use a range of software packages
  • Ability to multi task
  • Good interpersonal and communication skills
  • Ability to work independently and make sound and reasoned judgements
  • Ability to work with precision, accuracy with high attention to detail
  • Computer literate
  • Excellent planning and organisational skills
  • Ability to work as part of a team
  • Flexibility
  • Team player

Personal Attributes

  • Positive and motivated attitude
  • Confident communicator
  • Team player
  • Ability to work under pressure
  • Conscientious and reliable
  • Solution focussed
  • Organised

Competencies (some or all of these MAY be assessed during the process)

  • Effective Communication
  • Personal Awareness
  • Personal Effectiveness
  • Problem Solving
  • Team Working
  • Accuracy of work
  • High attention to detail
  • Minimum 5 years UK residency
  • Full driving licence
  • Satisfactorily pass pre-hire and annual security clearance procedures in accordance with the ACPO (Association of Chief Police Officers) National Vetting Scheme.

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