Fraud Analyst III (Providence, RI, US, 02903)

IGT

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Overview

Are you looking for a unique opportunity to join an emerging team in the exciting industry of Lottery and Gaming? Then you may be the perfect candidate to join our expanding Payment Services Fraud team.

In this Fraud Analyst position on our Cashless Payment Services team you will monitor, investigate, and cause actions to mitigate fraudulent activities by players of IGT’s lottery, casino, and sports betting customers. Reports directly to the Manager of Fraud and Risk Services, Payment Services.

What's in it for you?
•    At IGT you will have an opportunity to have a diverse career experience at a large international corporation and leading gaming technology and service provider
•    On the Payment Services team, you are provided the opportunity to operate with an entrepreneurial approach and be a part of the movement to modernize the gaming and lottery industry
•    IGT offers excellent benefits including onsite gym, parental leave, 401K matching
 
Responsibilities 
•    Manage fraud queues through investigation and handling of suspicious accounts and events in accordance with company procedures and best practices
•    Undertaking operational risk management duties primarily focusing on game play reviews, regulatory review procedures, and online card not present fraud 
•    Conduct in-depth data analysis, validation, and investigation as needed using multiple systems including payment gateway, KYC and geolocation portals, consolidating data, and manually manipulating large sets of data from gaming, payment, and identity validation systems
•    Develop KPIs to assist management in tracking fraud queues and outcomes, to keep management informed of department activities such as the nature and status of investigations in progress
•    Identify payment and fraudulent activity trends and make recommendations on appropriate changes in order to minimize identified risk
•    Incident management and escalation in accordance with established policies and procedures, including acting as Responsible Person for the team’s activity related to AML reporting
•    Managing player accounts including fund transfers, account privileges, payment requests, etc.
•    Analyzing and responding to and disputing potential chargeback transactions, reporting and tracking dispute resolution
•    Review withdrawal transactions for potential fraud activities and approve withdrawals as appropriate
•    Determine and recommend appropriate punitive actions and restitution to affected customers
•    Managing player inquiries related to fraud and escalating to customer or other parties as required per suspicious activity reporting requirements 
•    Assists in reviewing processes and procedures to determine where improvement may be needed and effectiveness related to best practice and/or regulatory standards
•    Assist in ensuring compliance with regulatory obligations by reviewing regulatory requirements, AML policies, customer policies, etc. and making recommendations/policy updates accordingly
•    Support maintenance of annual and quarterly internal compliance reporting and external audits as required
•    Assist in all other fraud prevention related activities as required

This position is remote eligible from home if you reside in the U.S.

Requirements

•    Bachelor’s degree or equivalent experience
•    3+ years of fraud analysis experience 
•    Experience with Anti-Money Laundering (AML), Know Your Customer (KYC) regulations and concepts
•    Highly analytical thinker, proactive problem solver, expected to present problems and solutions simultaneously
•    A team player who enjoys researching and troubleshooting with an innovative and self-sufficient outlook
•    Personal energy to proactively address situations and follow a positive approach; resilience in front of change and obstacles
•    Ability to multi-task and self-prioritize to ensure deadlines are met in a timely manner
•    Excellent communication skills, with the ability to understand business needs and interact at all levels of the business
•    Must have proficiency in Microsoft Excel
•    Have an understanding of the unique qualities of working on a small independent team with the ability to make on the spot decisions would be desired
•    Must secure appropriate mandated gaming licenses as applicable 

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
 

#LI-CK1

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

 

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $59,795-$122,400. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

 

Base pay is only one part of our Total Rewards program.  Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

 

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.

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