Fraud Manager, Payment Services (Providence, RI, US, 02903)

IGT

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Overview

In this Fraud Manager position on the Payment Services team, you will assume responsibility for supervising a Fraud Operations team who is responsible for monitoring, investigating, and acting upon potentially fraudulent activities by players of IGT’s lottery, casino, and sports betting customers. This position reports to the Senior Manager of Operation Services, Payment Services.

This position is remote eligible from home if you reside in the U.S.

Responsibilities: 

•    Supervise and train the fraud operations team who is responsible for investigating fraudulent/improper activities by players of IGT’s lottery, casino, and sports betting customers
•    SME responsible for proactive and reactive fraud management, including but not limited to learning system functionality, identifying and recommending appropriate changes to systems and processes to mitigate risk, and improving payment and process efficiencies
•    SME responsible for educating customer on fraud related system functionality and configuration options, providing recommendations and documenting agreed upon customer configuration options. 
•    Develop, review, recommend, and implement policies and procedures to detect and prevent the occurrence of fraudulent, illegal, or improper activities
•    Conduct in-depth data analysis, validation, and investigation as needed using multiple systems, consolidating data, and manually manipulating large sets of data from gaming, payment, and identity validation systems
•    Create training plans, train analysts, an@d analyze fraud reports and KPI data aimed to keep management informed of department activities, identify suspicious activity as well as optimize fraud controls and payment processing and acceptance
•    Chargeback management including responding to payment disputes, tracking, and recovery of potential losses due to fraudulent, illegal, and/or improper activities
•    Maintain customer relationships by providing support and responding to customer inquiries in a timely manner
•    Incident management and escalation in accordance with established policies and procedures, including acting as Responsible Person for the team’s activity related to AML reporting
•    Assist in ensuring compliance with regulatory obligations by reviewing regulatory requirements, AML policies, customer policies, etc. and making recommendations/policy updates accordingly
•    Maintain annual and quarterly internal compliance reporting 
•    Stay appraised of current laws, regulations, and common fraud practices in the gaming field
•    Develop and execute plans for recruitment and training of fraud operations agents and analysts
•    Define, develop, and monitor employee metrics including performance, attendance, and feedback
•    Additional duties as required

Requirements

•    3+ years of fraud, operations, and/or supervisory experience within the online gaming environment or eCommerce is a requirement of the role
•    A track record of successful implementation of fraud prevention with a proven track record of improved financial performance is a must
•    Must have proficiency in Microsoft Excel and data manipulation reporting tools
•    Strong interpersonal and communication skills
•    Highly analytical thinker and proactive problem solver – expected to present problems and solutions simultaneously
•    Ability to multi-task and self-prioritize to ensure deadlines are met in a timely manner
•    Sound knowledge of current laws, regulations, and common practices in the security field
•    Recruiting and interviewing skills, knowledge of human resource best practices and local laws
•    Must secure appropriate mandated gaming licenses as applicable 

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
 

#LI-CK1

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

 

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $60,989-$200,500. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

 

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

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