Regulatory Compliance Analyst (Reno, NV, US, 89521)

IGT

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Responsibilities

 

The IGT Product Compliance Support Team is looking for a motivated individual to help facilitate the timely approval and distribution of IGT products. 

 

  • Apply company policies and procedures along with jurisdictional specifications to complete assigned tasks and help resolve a variety of issues.
  • Develop positive working relationships with internal business partners, test labs, and gaming regulators.
  • Participation in cross functional meetings to monitor project progress, share information and develop action items. Identify issues that threaten critical path to project completion and escalate as needed.
  • Balance and coordinate multiple activities simultaneously, which may include inquiries from email and JIRA, lab preparation management, and product distribution considerations.
  • Your communication skills will be utilized in ways where some information received is semi-complex requiring considerable explanation or interpretation. Sharp critical thinking skills allows you the ability needed to perceive alternative solutions to complex issues.
  • Other duties as assigned by management staff.

First Year Goals

 

  • Support email box management – address questions timely or direct as needed within the department for response
  • JIRA case management – manage the associated JIRA boards related to Support cases and Compliance Holds
  • Compliance Holds – understand Compliance holds on sales orders and research and release when applicable

Qualifications

 

  • Associate degree in computer science, information systems or a related field, or equivalent experience in a customer service or support role.
  • Technical aptitude and superior customer service skills required.
  • Strong verbal and written communication skills
  • Detail oriented with a strong sense of urgency
  • Experience with Microsoft Suite products (Excel, Word and Outlook)
  • Experience with SAP and Atlassian (JIRA) products preferred
  • Gaming industry experience a plus
  • This position must be able to provide direction or to effectively communicate regulatory knowledge and information to internal customers to help minimize the risk of non-compliance.

Keys to Success

 

  • Building collaborative relationships
  • Decision making
  • Drive results
  • Foster innovation
  • Personal energy
  • Self-leadership

#LI-DAK

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

 

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $50,482 – $115,000. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

 

Base pay is only one part of our Total Rewards program.  Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses .  In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

 

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.

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