Fraud Investigations Manager (Sydney, NSW, AU)


  • Full Time

Help make the world a safer place as a Fraud Investigations Manager


About Us:

IAG is Australia and New Zealand’s largest general insurance group, shaping the future and influencing big change. We’re purpose-led, customer-centric and risk intelligent.  

You’ll know our brands, including NRMA Insurance, CGU, WFI and ROLLiN’.


The Role:

We're launching a groundbreaking new team at IAG dedicated to pioneering fraud prevention strategies and overseeing investigations. With a focus on contributing to a $400 million per annum reduction in claims costs, your role will be pivotal in shaping our industry-leading approach.


This role will establish and manage an industry-leading capability in the prevention and management of fraud and high-risk incidents impacting IAG Australia.

As the Fraud Investigations Manager, you'll lead our strategy and a team of investigators and analysts in detecting and preventing fraudulent activities. From overseeing complex investigations to ensuring compliance with legal standards, you'll harness advanced data analytics and collaborate closely with internal and external stakeholders to safeguard our operations.

Role Responsibilities:

•    Develop and execute the overall strategy for fraud investigations and intelligence gathering.
•    Lead and manage a team of investigators, analysts, and intelligence specialists.
•    Direct and oversee complex fraud investigations from inception to conclusion.
•    Ensure investigations are conducted in compliance with legal and regulatory requirements.
•    Utilise advanced data analytics, intelligence tools and pattern recognition to identify anomalies
•    Collaborate closely with internal stakeholders (underwriting, claims, risk management) and external parties such as law enforcement agencies to share intelligence and enhance fraud prevention efforts.
•    Challenge and improve first-line fraud risk activities and compliance measures.
•    Build capabilities within the Fraud and Risk Operations Team to effectively respond to current and emerging fraud risks.
•    Ensure all investigations are conducted with integrity, impartiality, and adherence to ethical standards.


Why Join Our Team:

Advanced Fraud Platform Adoption:
•    We’re adopting Palantir, a state-of-the-art fraud platform used in intelligence circles such as the CIA and US defence force.

Flexibility Your Way:
•    Enjoy boosted superannuation (13%) and up to a 50% discount on insurance products 
•    We are a hybrid workplace offering time-flex options and a vast range of leave options that recognise the diversity of our lives. 

Investment in Our Team:
•    IAG is demonstrating its commitment by providing a strategic investment for additional resources into the Fraud & Investigations team.


About You:

•    Bachelor’s degree in Fraud Risk Management, Law, Criminology, Intelligence or a related field. 
•    Experience in an operational fraud investigation environment within the insurance or financial services sector and a proven track record of successfully managing complex investigations and intelligence operations.
•    Excellent leadership skills with the ability to lead, motivate and inspire a team of investigators. 
•    Proficiency in utilising advanced data analytics tools and intelligence software
•    Thorough understanding of insurance regulations, compliance requirements, and legal frameworks relevant to fraud investigations
•    Strong decision-making capabilities and the ability to manage multiple priorities effectively.
•    Certifications relevant to fraud prevention and investigations, such as the Certified Fraud Examiner (CFE or similar is highly desirable). 


Key Qualities & Personal Attributes:

•    Strategic Mindset: Ability to think strategically and develop long-term plans for fraud prevention and intelligence operations.
•    Analytical Thinker: Ability to think critically and analytically to uncover patterns and anomalies indicative of fraud.
•    Problem Solver: Strong problem-solving skills to address complex fraud cases and develop effective prevention strategies.
•    Detail-Oriented: Meticulous attention to detail in analysing evidence and documenting investigative findings.
•    Adaptable: Flexibility to adapt to changing investigative priorities and evolving fraud tactics.
•    Ethical Integrity: Commitment to upholding high ethical standards and conducting investigations with fairness and transparency.
•    Resilience: Handle complex cases and sensitive situations with resilience.


Join Our Team

Apply now if you’re ready to join a pioneering team and shape the future of fraud prevention, safeguarding communities, driving innovation, and making a difference.


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