Main Duties & Responsibilities (other duties may be assigned):

• Monitor all levels of performance to ensure high levels of efficiency, ensuring case management & efficient use of resource whilst being customer centric, quality focused & commercially aware.
• Proactively communicate with the Lab Manager to highlight relevant challenges & ensure deadlines & quality standards are met. Proactively identify & resolve technical & operational issues to ensure effective workflows. Conduct analysis of cases.
• Assign case work to Analysts & use CCL’s case management system to effectively & proactively manage case work of individuals to maintain efficiency & ensure deadlines are maintained
• Responsible for analysis tasks & communicate with the Operations Manager & FCT to ensure any challenges are highlighted & resolved
• Ensure that Analysts record the correct time & notes on cases, proactively managing TRTs
• Assist with basic HR tasks & monitoring & provide feedback to the Operations Manager following one to one &/or performance reviews
• Monitor Analysts until they have passed their probationary period
• Proactively monitor & address any issues that may affect productivity
• Proactively acquire forensic knowledge to ensure the Mobile Device Laboratory is using the most appropriate hardware & software required for the job
• Ensure that all ISO processes & documentation are up to date & are being adhered to
• Maintain a safe, secure, & legal work environment; develop personal growth opportunities for staff
• Assist with ISO audits when required
• Dip sample Analyst’s output to ensure all quality & policy requirements are being met
• Proactively identify any inefficiencies or areas that can be improved upon & make recommendations to the Lab Manager where these have been identified
• Conduct performance management
• Deal with and resolve conflict within the team

Required Skill Set & Experience:

To perform this role successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Previous experience working as a digital forensics practitioner in computer forensics
• Sound understanding of current ACPO guidelines and Forensic Regulator’s requirements (ISO17025)
• Excellent understanding of leading operating systems
• Previous experience using the leading industry standard tools
• Previous people management experience
• Ability to work independently and make sound and reasoned judgements
• Ability to develop and lead people to ensure they are achieving their maximum potential
• Sound analytical and interpretation skills
• Ability to work with precision, accuracy with high attention to detail
• Computer literate
• Excellent planning and organisational skills
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Education:

• Degree level qualification (2:2 or above) BSc in IT, Computer Science or Digital Forensics is desirable

Core Role Competencies:

Personal Attributes

• Positive ‘can do’ attitude
• Confident communicator at all levels
• Team player
• Ability to work under pressure
• Conscientious and reliable
• Solution focused

‍Competencies (some or all of these MAY be assessed during the process)

• Job Knowledge
• Effective Communication
• Leadership
• Management Ability
• Partnership Working
• Personal Awareness
• Personal Effectiveness
• Problem Solving
• Respect for Diversity
• Service Delivery
• Team Working

Other Role Requirements:

• Minimum 5 years UK residency
• Full driving licence
• Satisfactorily pass pre-hire and annual security clearance procedures in accordance with the ACPO (Association of Chief Police Officers) National Vetting Scheme