Forensic Case Manager

Othram

Othram is the world’s only laboratory purpose-built to combine genome sequencing with advanced human identification applications. The laboratory, based in The Woodlands, Texas, is also the only facility in the United States or Canada offering end-to-end, in-house processing from forensic evidence to investigative leads. Over the last three years, this technology has helped law enforcement crack hundreds of cases at the local, state, and federal level, many of which had been unsolved for decades.

Job Description
The Forensic Case Manager will be responsible for communicating with customers throughout the lifecycle of an active case, providing status updates to customers and feedback to internal operations. The Forensic Case Manager must be customer-obsessed, proactive, and an excellent verbal and written communicator.

 

Responsibilities

 

  • Monitoring the case submission and intake process
  • Tracking turnaround time
  • Proactively engaging with customers to provide case updates at various stages of the case lifecycle
  • Responding to customer inquiries
  • Identifying and resolving bottlenecks or impediments to case progress
  • Relaying information between the internal lab or genealogy teams and our external customers
  • Coordination and tracking of forensic evidence, to and from our laboratory facility
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    Requirements

     

  • Excellent writing and verbal skills
  • Highly organized with the ability to implement workflows and follow-up processes
  • Proficiency in research, interpreting, and analyzing diverse data
  • Excellent computer skills (Microsoft Office Word, Access, PowerPoint and Excel)
  • Motivated self-starter with the ability to work collaboratively and independently, in a fast-paced environment
  • A familiarity with genetic genealogy is preferred
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    Othram is an equal-opportunity employer, and we encourage candidates from all backgrounds to apply. Our team is on a mission to help families, affected by crime or the loss of a loved one, get the answers they deserve. If you are passionate about helping others, and have the focus and dedication to build new things from scratch, join our team and help us make the world a safer and more just place.
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