Business Analyst (Fraud Management) (Makati, Fourth District, Philippines)

PLDT INC

Education

College graduate preferably of Technical (IT/Engineering) related course

Qualifications

  • Unique lifestyle and discipline to be able to adapt enthusiastically to a shifting schedule covering weekends and holidays.
  • Basic knowledge of Telecommunications principles would be an advantage.
  • Further knowledge in any of the following areas would be an advantage: Auditing, Compliance and Controls, Credit and Collection, Telco or Bank Operations, Credit Card Operations

Duties and Reponsibilities

  • Reports directly to the Fraud Supervisor or Fraud Team-lead (if applicable) in the performance of its day to day fraud risk management functions, roles, responsibilities, projects and activities
  • Sources, extracts, gathers, consolidates, supports and represents required information reference to customer/partner/third party accounts that will be subjected to fraud risk related data processing, monitoring, analytics, reporting and filing for legal case proceedings
  • Implements, operates and maintains the different systems, tools, processes and procedures that will be used to efficiently and effectively perform monitoring, profiling, detection, investigation and evaluation of fraud risk related matters and its derivatives.
  • Monitors, profiles, investigates (on-site/off-site (case-to-case))and evaluates transactional patterns, trends, event summaries, system and audit logs and all other information relative and significant to customers/partners/third party accounts fraudulent behavior. Such may include, but is not limited to, usage logs, system activities/changes, internal and external partner transactions, on-site/off-site inspection, etc. where various trends or other notable behavioural patterns may be used to identify, detect, substantiate and derive fraudulent/abusive issues/cases vis a vis set policies, standards, business rules, guidelines, agreements and the likes.
  • Performs testing and detects, identifies and concludes the existence/presence of fraud related issues/concerns and correlates them against applicable policies, set standards, procedural guidelines, MOA, contracts, service agreements, laws and other regulatory or legal/Fraud mandates.
  • Formulates recommendation (correction, corrective actions and preventive actions) to minimize, prevent and/or control possible recurrence from the identified fraud issues/concerns. Submit to the next level officer for assessment.

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