Security Incident Response and Triage Manager, SAP SuccessFactors, Palo Alto (Palo Alto, CA, US, 94304)


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Security Incident Response and Triage Manager – SAP SuccessFactors 

At SAP SuccessFactors we have started a Human Revolution.  Using proven technologies, we are unlocking human potential and transforming our customer’s workforces in ways they never imagined.  We are digitally transforming their businesses into the next generation of intelligent enterprises.  Because people are at the heart of every business transformation and people are the heart of our business.  The SAP SuccessFactors product suite spans core human resources and payroll, analytics-based hiring and customized onboarding, continuous performance management, intelligent succession and more.  We operate the largest HCM Cloud in the world, supporting over 120 million users with over a billion transactions per day for customers across 26 industries in over 90 countries.  Our co-located agile teams have end-to-end ownership of product, design, development, release, user assistance, and cloud operations capabilities.  We are looking for the best talent to join our team and deliver continuous innovations in the cloud, while bringing purpose to their lives and more meaning to their work.  Join us today and become a part of the Human Revolution. 

As a Security IR & Triage Manager in SuccessFactors, your job duties will include: 

  • Reporting in to SAP SuccessFactors BISO, work with the Business Information Security Office to identify, classify, and remediate any incidents related to our products and Data Privacy Incidents 

  • Help teams develop, evolve, and understand the Incident Response process 

  • Align with business processes to escalate incidents to management in a timely manner with appropriate information regarding risk, action times, and root cause analysis 

  • Summarize events/incidents effectively to different audiences such as legal counsel, executive management, and technical staff, both in written and verbal forms. 

  • Works with analysts to prioritize and normalize an event to determine if it meets the threshold of a potential incident and declare a major incident, if required, following the documented process 

  • Manage a team of analyst and coordinate response, triage, and escalation of security events  

  • Develop and maintain relationships with SAP and its customers 

  • Create and maintain Incident Response, Security event response playbooks specific to LoB in alignment with central security playbooks.  

Required experience and Qualification: 

  • Strong knowledge of security incident management, problem management and change management best practices. 

  • Proven knowledge of monitoring, detection, incident response and automation to support security operations 

  • Ability to communicate complex technical concepts for broad audiences 

  • Bachelor's degree in Computer Science, related technical field or equivalent practical experience 

  • Relevant Security certifications such as CISSP, CCSP and CompTIA CASP+ or equivalent experience 

  • 10+ years of consecutive experience in Security Triage and Security Incident Management


We build breakthroughs together


SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 185,100 – 403,800 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.


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