Senior Manager of Credit – Fraud and Verification Strategy

Splash Financial

  • Full Time

ABOUT OUR COMPANY:

The crushing weight of debt is something that we believe holds people back from reaching their dreams and making a splash in the world. So in 2013, after seeing our friends and family struggle with student loans, we created Splash Financial. 

Over the years, our mission has expanded to include helping people with other forms of debt – such as refinancing credit cards, which are at all time highs in the US. And we’ve been able to refinance $4+ Billion in loans through our network of Splash, powered credit union and bank partners who leverage our marketplace and automated loan processing technology. And we’ve raised over $70 million from investors like partners of DST Global, Citi Ventures, TruStage Ventures, Northwestern Mutual Future Ventures, Detroit Venture Partners and more.

But at our core, we’re still that little company from Cleveland with a big dream: to make people more powerful than their debt and we’re just getting started..

ABOUT OUR WORKPLACE:

Splash is remote-first, and proud of it. We spend our days creating ways to simplify financial products, then get them into the hands of people who need help. Right now, we’re focused on developing financial technologies that fundamentally change the way the industry lends. And to hire the best, we provide the best: great health insurance, competitive salaries, and unique benefits like quarterly meet-ups, access to community and engagement tools. And although we’ve been around since 2013, we still love to think like a start-up — a place that empowers good people to do great things, fast. 

We’re friendly, folksy, and have Slack channels for both #kids-and-pets and #food. We’re good people who want to make a difference in the financial landscape, and we approach tackling challenges with creativity, passion and urgency.

 

ABOUT THE ROLE:

Splash Financial is seeking an experienced and customer-focused credit strategist to directly oversee the development and implementation of credit fraud and verification strategies across all acquisition channels. You will be collaborating closely with our Operations, Product, and Data Science teams to optimize data capture processes, enhance the verification funnel customer experience, and increase conversion rates, while maintaining a balanced approach to risk, lender return, business revenue and most importantly, customer experience. 
 
If you’re at a point in your career where you’re ready for the challenge and excitement of shaping our programs and products and scaling it exponentially, this could be the role for you!

WHAT YOU'LL DO AT SPLASH:

  • Develop, monitor, and refine verification and fraud strategies, utilizing data from multiple vendors. 
  • Develop pend and verification strategy to verify borrower’s ability to pay, employment status, income, bank account validity, and identity.
  • Collaborate with the product team to find unique data sources that can be used to improve and optimize verification process flow for better customer experience, hence, application flow efficiency.
  • Maintain adherence to overall risk and return targets for investors.
  • Design and execute A/B testing initiatives to continuously identify opportunities to improve customer experience, while effectively managing credit and fraud risk

WHAT YOU'LL BRING TO SPLASH:

  • Minimum 5 years of experience in credit risk management roles, with at least 3 years of experience specializing in fraud and verification strategies within the consumer lending industry.
  • Experience in unsecured lending and installment loan industries.
  • Obsessed with customer experience and always finding ways to make it better.
  • Highly curious on finding insights and opportunities through vast amounts of data.
  • Bachelor’s degree in quantitative fields required; Master’s degree preferred.
  • Excellent communication skills, both written and verbal.
  • Proficiency in SQL and Python is a MUST.
  • Strong sense of urgency and ability to thrive in a fast-paced environment.

BENEFITS:

  • Comprehensive and affordable insurance benefits
  • Unlimited paid time off policy
  • 401(k) enrollment
  • 9 paid company holidays
  • Paid parental leave

Employment at Splash is based on individual merit. Opportunities are open to all, without regard to race, color, religion, sex, creed, age, handicap, national origin, ancestry, military status, veteran status, medical condition, marital status, sexual orientation, affectional preference, or other irrelevant factors. Splash is an equal opportunity employer.

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