KYC / Onboarding Advisor


  • Full Time

The Company

We’ve partnered with a reputable financial services provider specialising in facilitating seamless money movement and management for millions of satisfied customers. Offering a range of award-winning products for low-cost multi-currency payments, from travel money to transfers, currency hedging, and expense management, they prioritise simplicity and affordability. With headquarters in multiple locations, they’re currently seeking an Onboarding Advisor to join their team, dedicated to making money management straightforward and cost-effective for customers.

Who is Northreach?

Northreach is a dynamic recruitment agency that connects businesses with top talent in the cell & gene therapy, fintech and digital sectors. Our mission is to provide a seamless and personalised recruitment experience for clients and candidates, and to create a positive work environment that encourages equality, innovation and professional growth.

The role

As an Onboarding Advisor, you will be part of a dedicated team responsible for conducting KYC checks and risk assessments on new business and personal customer applications. Collaborating closely with the Compliance and Risk departments, you’ll ensure that new customers are onboarded within our risk appetite framework and that we maintain compliance with all AML and relevant regulations. This role demands a proactive individual with a solid understanding of risk to safeguard the firm from financial crime, while also ensuring efficient and speedy onboarding of approved customers.

What will you be doing?

  • Conduct various screenings and checks, including ID&V, PEP, Sanctions, and Adverse Media checks to inform overall customer risk ratings.
  • Determine the nature of the customer’s business and risk profile, understanding the context of their business and services.
  • Complete additional onboarding tasks such as account opening documentation, admin, and system activation, and approve Low and Medium risk accounts.
  • Collaborate with sales teams (and occasionally customers) to obtain necessary KYC documentation.
  • Assist and guide business and personal customers in understanding terms, conditions, and required KYC documentation.
  • Maintain high-quality KYC files and perform associated screening checks.
  • Record and address any customer issues, concerns, or complaints, escalating them to management when necessary.
  • Maintain a balance between ensuring a smooth onboarding journey for each customer and applying a risk-based approach.
  • Strive to meet individual and team performance targets and objectives.
  • Maintain a keen awareness of fraud typologies and identify inconsistencies during onboarding, escalating accounts with financial crime concerns.

What are we looking for?

  • Understanding of KYC, CDD/EDD requirements, and AML regulations.
  • Proficiency in MS Office (Word, Excel, Outlook).
  • Strong organizational and time management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively as part of a team.
  • Attention to detail.
  • Previous relevant experience in an Onboarding role

What’s on offer?

  • Competitive salary benchmarked against peers.
  • 25 days holiday per year plus your birthday off.
  • Opportunities for progression, development, and learning new skills, including financial support for learning and development.
  • Free onsite gym and pool access (in applicable locations), discounted gym membership elsewhere.
  • Interbank currency rates on travel money and international transfers.
  • Private healthcare and mental health services.
  • Free Eye Test and contribution towards the cost of glasses.
  • Employee Assistance Program (EAP).
  • Life Assurance Policy.
  • Contributory pension scheme.
  • Cycle to Work Scheme.
  • Season Ticket Loans.
  • Enhanced Parental Policies.
  • Complimentary refreshments.
  • Hybrid working arrangement where possible.

Northreach is an equal opportunity employer and we do not discriminate against any employee or applicant for employment based on race, colour, religion, sex, national origin, disability, or age. We are committed to promoting diversity, equity, and inclusion in the workplace and hiring practices, therefore only partner with business that promote DEI. We strive to create a welcoming and inclusive environment for all employees.

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