Financial Crime Operations Manager | USA

Taptap Send

  • Full Time
Our Mission
Reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets.
The Team
-> Founded by Harvard grads / 3rd-time founders — also founded Segovia (successful exit) and GiveDirectly (>300M revenue, fastest-growing NGO).
-> Top performers from top and varied organizations (e.g., Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline) — we like moving fast, and we hire people that do as well.
-> Driven by mission, guided by values (see below) – in deed, not just word.
-> Team as global as the mission, >30 languages from 25 countries (i.e., if you’re interested in learning to make Chicken Moambe, we’re the place).
About Us
Taptap Send is backed by top VCs (Spark, Canaan, Reid Hoffman, Breyer Capital, etc.), rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment.  Read more about the journey in Reid Hoffman’s words or TechCrunch article
Launched in 2019, Taptap is tapping into a transformative shift in global finance: from banks to phones. While this has affected wealthier countries as well, it has been nothing short of a revolution for the emerging markets where the overwhelming majority of population had been unable to access digital finance previously.  Taptap Send allows immigrants to send money home instantly and with no fee*, saving money in the process. With a formal market size of >700B alone, we’ve got a lot more saving to do for our users. Our mission is to reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets. And that’s just the beginning…
Our Investors
Spark Capital, Canaan, Reid Hoffman, Breyer Capital (Jim Breyer), Unbound (Shravin Mittal), Wamda (Fadi Ghandour), Firstminute Capital, Slow Ventures (Sam Lessin), Helios Partners (Souleymane Ba), Crossbeam Ventures (Ali Hamed), Nikesh Arora, Samih Toukan, and many other context-specific angels
*We charge fees for transfers on fixed exchange rate corridors (e.g., XOF, XAF).
The Role
We’re seeking a Financial Crime Operations Manager with 3+ years of experience to work for Taptap Send US, a regulated Money Service Business from which we serve customers across the US. The role is full-time and can be based anywhere in the US, though the ideal candidate will be situated in one of our hubs (e.g. New York, Atlanta). 
The Financial Crime Operations Manager will work alongside the Compliance Officers and report to the Group Head of Financial Crime to manage all 1st line compliance, fraud and AML operations for Taptap Send. The Manager will oversee a team of approximately 20 analysts and will be responsible for the quality assurance and the productivity of their output. The Manager will need to have a good understanding of AML, KYC and Fraud within a financial institution, be competent on staffing operations and, above all, comfortable in leading a diverse global team.

75% of the time

  • Manage a team of analyst who are executing our fraud, screening and EDD programs, setting the work schedule and ensuring we have coverage around the clock
  • Prepare our staff modeling and budgeting alongside our finance team and your vertical lead
  • Hire and maintain appropriate staffing allocation as per the the agreed upon model
  • Process all 1st line escalations and drive these to resolution
  • Hold our outsourced service partners to account and ensure SLAs remain at the expected level
  • Ensure all staff are meeting expectations and managing our two critical operational KPIs: quality and productivity
  • Ensure adherence to the policies and procedures set out by the 2nd line
  • Conduct or manage all 1st line quality control checks
  • 25% of the time

  • Support the implementation of industry best practices around prevention of money laundering and regulatory reporting processes
  • Review Enhanced Due Diligence (EDD) cases and relevant KYC documents
  • Prepare investigative reports for management including reporting related to departmental tracking
  • Provide guidance, support, and recommendations to the Compliance functions regarding customer AML risk ratings and account activity
  • Investigate and resolve compliance related issues, and escalate issues to the Compliance Officer when necessary
  • Receive and process formal complaints
  • Conduct periodic compliance assessments and audits to identify potential areas of non compliance, and recommend corrective actions
  • Requirements

  • Minimum of 3+ years experience in 1st line compliance operations, ideally as a manager
  • Analytical prowess – strong excel skills and the ability to use data to your advantage is a must for all roles at Taptap Send
  • Willing to commence CAMS qualification within 1 year of starting the role (we will pay for this)
  • Knowledge in BSA / AML regulatory requirements within the US
  • The ability to work independently and balance priorities while seeing the bigger picture
  • A ‘No task too small’ mentality
  • Impact first.
    Team next.
    Accept reality.
    Propose solutions.
    Win with grit.
    Be proactively candid, with yourself and others.
    Love the particular.
    Own it.
    Create positive energy.
    Maybe, even have fun.
    Equal Opportunity Employer
    Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.
    If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.
    Note: we recognize imposter syndrome is real – any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.  
    Job Overview

    The domain is for sale!


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