Manager, Fraud Program Management (Scarborough, ON, CA, M3C0N5)

The Bank of Nova Scotia P




Requisition ID: 196904

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.



The Manager, Fraud Program Management is responsible for contributing to the overall success of the Department.  Working with and reporting to the Senior Manager, Fraud Program Management, the incumbent is responsible for the effective completion of assigned project tasks/activities, for new/enhanced business initiatives designed to improve and/or enhance Fraud Management across the Bank.  As well, they will provide ongoing support, identifying, and managing the implementation of solutions that support continuous improvement within the Fraud Management group.


Is this role right for you? In this role you will:

  • Work closely with the Senior Manager, Fraud Program Management, to represent Fraud Management on assigned bank-wide projects and initiatives.
  • Obtain and develop a good understanding of businesses, risks, and processes for assigned projects, including obtaining business requirements and end-to-end journey from stakeholders.
  • Performs cost benefit analysis on projects and initiatives, including brainstorming solutions for implementation as well as troubleshoots issues.
  • Manages project timelines, updates, and financials (forecasting, accruals, invoices, etc.)
  • Effectively communicate the status of roadmap initiatives to Fraud Management peers and senior management and provide related guidance as necessary to fraud groups globally.
  • Creates and maintains fraud project intakes, business case and related documents.  This also involves tracking and documenting all incoming requests for Fraud Management participation in Bank-wide projects, initiatives.
  • Develop and maintain strong and trustworthy partnering relationships with customers and stakeholders by providing effective support and ongoing collaboration with internal partners (e.g., Detection, Inbound, Claims & Disputes, Fraud Deterrence, IT&S, Privacy, Product Groups, etc.) and external vendors, as required.
  • Be an active partner to the supported client groups by working with others to promote cross functional problem resolution, remove roadblocks, reduce costs, reduce losses, ensure availability, and flow of information and provide excellent service.
  • Research of viable solutions through existing departments in the Bank or external vendor partners will be required.  The incumbent must have a high-level understanding of applicable business line objectives, ensuring the bank’s risk appetite and risk culture is consistently adhered to in the execution of day-to-day activities and decisions.
  • Provide expert advice, coaching and guidance to the client group in support of identification and prevention of fraud.


Do you have the skills that will enable you to succeed in this role?  We’d love to work with you if you have:   

  • 5-10+ years of business-related experience.  Project Management experience is an asset.
  • Developed judgment and problem-solving skills sufficient to interpret and/or analyze factual and conceptual information with the ability to interpret/adapt general procedures or approaches when formulating responses to problems/issues.
  • Developed interactive skills sufficient to convey factual and conceptual information on issues requiring detailed explanation and interpretation.
  • Developed writing skills sufficient to prepare written materials involving detailed descriptions and explanations requiring the accurate use of specialized terminology to effectively communicate information.
  • Self-planning skills to schedule, organize, and carry out work assignments according to established work plans, adjusting work schedules according to changing priorities.
  • The ability to multi-task, balances, and prioritizes several projects, processes, and problems.
  • Demonstrated communication skills to interact with peers on daily basis, brainstorm and collaborate with colleagues and peers, and share ideas and challenges with team members.
  • Subject matter expert on Fraud Monitoring tools
  • 3-5 years Fraud Management experience
  • Strong proficiency with Microsoft Suite (Word, Excel, PowerPoint)


What’s in it for you?

  • The mission of the Fraud Management Group is to protect the Bank, customers and shareholders from fraud and mitigate losses through the proactive development and collaborative execution of an effective diligent Fraud Management plan. 
  • Fraud Management has widespread accountabilities including the oversight and co-ordination of all Bank fraud reporting and the ongoing analysis of fraudulent activity on a global basis.
  • Be part of a collaborative team to achieve the team’s mission and protecting the bank and its clients.
  • Work in a standard office-based environment; non-standard hours are a common occurrence; remote work is a possibility.


Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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