Manager, Fraud Program Management – Tangerine (Toronto, ON, CA, M2H0A1)

The Bank of Nova Scotia P


Requisition ID: 194462

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.


As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.


Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!


What you will be doing:


The mission of the Fraud Strategy & Governance team is to protect our Bank, customers and shareholders from fraud and mitigate losses through the proactive development and collaborative execution of an effective and diligent Fraud Management plan. As the Manager, Fraud Program Management is responsible for contributing to the overall success of the Department.


Is this role right for you? In this role, you will:


  • Work closely with the Senior Manager, Fraud Program Management, to represent Fraud Strategy & Governance on assigned bank-wide projects and initiatives.
  • Provide ongoing support, identifying and managing the implementation of solutions that support continuous improvement within the Fraud Management group
  • Obtain and develop a good understanding of businesses, risks, and processes for assigned projects
  • Performs cost benefit analysis on projects and initiatives
  • Brainstorms solutions for implementation and troubleshoots issues.
  • Obtains business requirements from stakeholders and documents BRD’s.
  • Creates business request documents including (but not limited to): New Initiative Risk Assessment (NIRA), Privacy Impact Assessments (PIA), drafts funding requirements, manages project timelines, working group and project updates
  • Manage the ongoing development and maintenance of the Fraud Management Roadmap
  • Track and document all incoming requests for Fraud Management participation in Bank-wide projects, initiatives and document reviews (e.g. BRD, etc.)
  • Provide effective support and ongoing collaboration with internal partners (e.g. Fraud Operations, Tangerine delivery teams (agile, architecture etc), IT&S, Privacy, Product Groups, etc.) and external vendors.


Do you have the skills that will enable you to succeed in this role? – We'd love to work with you if you have:


  • 5-10+ years of business-related experience. Project Management experience is an asset
  • Strong business writing skills are required
  • Strong communication skills, verbal and written
  • Business Analysis experience is required
  • Developed judgment and problem-solving skills sufficient to interpret and/or analyze factual and conceptual information with the ability to interpret/adapt general procedures or approaches when formulating responses to problems/issues.
  • Developed interactive skills sufficient to convey factual and conceptual information on issues requiring detailed explanation and interpretation.
  • Strong self-planning skills to schedule, organize, and carry out work assignments according to established work plans, adjusting work schedules according to changing priorities


What's in it for you?

  • You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
  • You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
  • You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
  • You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don’t apply here.
  • You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.


*Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)


Location(s):  Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

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