Fraud Investigator, Group Retail (Singapore (City Area), SG, 048624)

United Overseas Bank Limited

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.

 

Personal Financial Services

We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.

Job Responsibilities

 This role will be stationed at the Singapore Police Force’s Anti-Scam Centre (ASC) on weekdays and is tasked to work closely with the Police, coordinate fraud intelligence and take swift actions on accounts that had been or might be used for fraudulent activities.

Other responsibilities include:
•    Apply freeze/earmark of bank accounts in accordance with operational requirements.
•    Coordinate with Anti-Scam Centre (“ASC”) to assist in tracking and recovering funds lost by our customers.
•    Ensure that instructions to act on accounts and provision of banking information are supported with police orders.
•    Ensure proper daily takeover and handover in accordance with 24 hours operational arrangement.
•    Review the escalations received from Business Units and update a Fraud Database for trend analysis and reporting. Conceptualize and implement, where possible, new ideas for the explanation of past, current and future fraud trends.
•    Enhance market intelligence network by maintaining a working relationship with all industry members to keep abreast of fraud management developments, threats and trends.
•    To fulfil other responsibilities as and when required by the management in line with changing fraud trends and patterns. * Office may be based at Police Cantonment Complex (391 New Bridge Road)

Job Requirements

  • A tertiary degree with 2-3 years’ experience in Risk and Fraud Risk Management will be an added value
  • Minimum 3-5 year working experience
  • Has strong analytical skills and well versed in Microsoft Office
  • Willingness to learn on the job

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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