As an FBI IT Professional, your job is to ensure the workforce has the applications and data when and where it is needed. You will also play a key role in supporting critical investigations by maintaining overall operational efficiency. This means applying your knowledge of computer technology, cyber security, electronic surveillance, encryption, forensic science, and more to safeguard information across the FBI, as well as for our domestic and international law enforcement partners.
For more details on elgibility, requirements, and evaluation. Please click “Apply Now”, which will take you to the US Gov job platform.
Job Grade: 7
Total Openings: Many
Duties:
As a Customer Support IT Specialist you will: Provides technical support to all levels of personnel concerning the implementation and daily operations of the computer systems and individual microcomputer functions in the office. Serves as point of contact of user complaints concerning computer malfunctions; analyzing and troubleshooting error conditions of varying complexity. Reviews operational needs to detect, diagnose, and resolve significant problems or error conditions relating to computer or related IT products and services. Maintains and updates inventory of computer equipment and identifies their configuration and location within the office. Supports the planning and modification or development of complex systems involving non-standard Bureau operating systems or those involving complex integrated systems. Note (GS 7/9): On large scale projects, IT Specialists usually participate as a primary team member along with other IT Specialists and user representatives. At the GS 07 level, he/she is typically assigned a portion of the overall project or a critical aspect of the project. At the GS 09 level he/she is typically assigned a major portion of the overall project or a critical aspect of the project.
Qualifications:
Specialized Experience (SE): In order for you to qualify based on Specialized Experience (SE) alone, you must possess the SE listed below in order to qualify for the various GS levels. Please ensure all specialized experience can be identified in your resume. GS-07: Applicant must possess at least one (1) year of SE equivalent to the GS-05 grade level, as defined below: Provided routine support regarding administrative and/or technical matters related to IT programs and/or services. Performed routine system diagnostics and analyzed any potential problems or issues. Provided some limited training to users regarding basic utilization of computer equipment. GS-09: In addition to the above, applicant must possess at least one (1) year of SE equivalent to the GS-07 level, as defined below: Analyzed end user requests and determined correct resolution to the problem. Troubleshot complex computer malfunctions. Prepared for and assisted in initial “start-up” of new equipment and software. GS-11: In addition to the above, applicant must possess at least one (1) year of SE equivalent to the GS-09 level, as defined below: Configured, installed, repaired, and/or maintained computer networks, desktops, and mainframe operating systems. Diagnosed and resolved system problems by analyzing problems and issues. Worked with clients and customers to assess their needs; provided assistance, resolved problems, and provided quality products and services. Provided advice and/or guidance to various levels of personnel regarding administrative and technical matters related to IT programs and/or services. GS-12: In addition to the above, applicant must possess at least one (1) year of SE equivalent to the GS-11 level, as defined below: Managed short and long-range IT projects. Configured, installed, repaired, and maintained computer networks; desktops; and mainframe operating systems. Diagnosed and resolved system problems by analyzing a variety of conditions, problems and issues regarding hardware, software, and networks. Provided advice and/or guidance to various levels of personnel regarding administrative and technical matters related to IT programs and/or services.
Job Requirements:
Must be a U.S. Citizen Must be able to obtain an SCI clearance. Some travel may be required. Must have (or be able to obtain) a valid driver’s license. Selectee will be required to complete form FD-887, Request for Access to Sensitive Compartmented Information (SCI). Physical Demands: While some of the work is sedentary, there is a frequent requirement for regular and recurring lifting and carrying of heavy weight (over 50 pounds) and occasional lifting and carrying of heavier material and objects.
