Certification, Investigation, and Discipline Manager (Emergency Management Administrator)

US Government, Health Care Agency

Certification, Investigation, and Discipline Manager (Emergency Management Administrator)
In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates:
 
Effective June 28, 2024 – 4.25% increase
Effective June 27, 2025 – 4.00% increase
 
Salary may be negotiable within the range listed above, based on position requirements and successful candidate’s qualifications, subject to appropriate authorization.
 
This position is open to the public for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 p.m. (PST) on the day the County’s needs are met. 

The first round of considerations will be on Thursday May 16, 2024 at 11:59 p.m. (PST).  Applications received after this date will be processed in the next round.
Qualified applicants are encouraged to apply immediately.    
 
This recruitment will establish an Open eligible list. This list will be used to fill current and future Emergency Management Administrator positions within the Health Care Agency. This recruitment may also be used to fill positions in similar and/or lower classifications.

HEALTH CARE AGENCY
The County of Orange, Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the leadership of the Agency Director, a dynamic executive team with an organizational structure comprised of five (5) service areas – Administrative Services, Behavioral Health Services, Correctional Health Services, Specialized Medical Health Services, and Public Health Services – is committed to meeting the health needs of the diverse Orange County community.
 
THE Division
Emergency Medical Services (EMS) mission is to plan, coordinate and oversee the highest quality prehospital and emergency medical care in response to individual needs and community crisis. Mutual cooperation, patient advocacy, advanced medical technology, electronic documentation and evidence-based data are major strengths within the EMS Division.

THE OPPORTUNITY
The Certification, Investigation, and Discipline (CID) Manager (Emergency Management Administrator) oversees the Certification, Investigation, and Discipline section of the EMS division and is responsible for applying a broad range of complex EMS laws, regulations and local policies related to EMS provider conduct. The Certification, Investigation, and Discipline Manager is also responsible for administering the regulatory and oversight aspects of emergency services as they relate to personnel standards, regulations and local medical needs and edicts of the EMS Medical Director. In addition, the Certification, Investigation, and Discipline Manager will provide direct oversight and supervision for staff consisting of EMS Coordinators, EMS Specialists, and administrative support personnel.
 
  Responsibilities include but are not limited to the following:

  • Management and oversight of all aspects of the Emergency Medical Technician (EMT), Paramedic and Mobile Intensive Care Nurse (MICN) certification, accreditation & authorization processes.
  • Managing EMS provider process disciplinary process from subsequent arrest notification through certification action.
  • Conducting and directing staff to complete independent criminal, civil, and/or administrative investigations to detect or verify suspected violations or provisions of Federal, State, and/or local laws, rules, or regulations. 
  • Cooperating with and securing the assistance of Federal, State, and local law enforcement agencies. 
  • Conducting and completing investigations; case management for probationers; maintaining accurate master investigation case files. 
  • Locating and interviewing witnesses and persons suspected of violations; obtaining and presenting facts and evidence to support administrative action, conferences, and/or prosecution. 
  • Obtaining and verifying evidence to support administrative action, conferences, and/or prosecution. Preparing and/or serving notices of investigation and other official legal papers. determining type of case and developing investigation plans.
  • Assisting attorneys assigned to cases in criminal prosecution or administrative law proceedings. 
  • Representing the EMS Agency at administrative law hearings, other discipline-related legal proceedings, and state and local meetings regarding certification, accreditation, investigations, and discipline. 
  • Providing technical assistance, management and performance evaluations for direct reports. Acting as a liaison between senior level management, advisory boards and commissions, regulatory bodies, and EMS staff to ensure that all appropriate policies and procedures are followed and that those policies maintain acceptable and expected standard of care levels.
  • Providing highly complex staff assistance to senior level management and related commissions and advisory boards on EMS issues.
  • Implementing and revising OCEMS internal and external policies.
  • Providing input, when requested, for potential revisions to California and local regulations on certifications, accreditation, investigations, and discipline.

DESIRABLE QUALIFICATIONS
The ideal candidate will have four (4) years of professional emergency or disaster management/planning experience in related assignment with at least three (3) years of emergency medical services experience and be able to navigate the laws and regulations within the EMS Act.  
 
In addition, the ideal candidate will possess extensive knowledge and/or experience in the following core competencies:

 
 Professional and Technical Expertise | Legal and Regulatory Navigation

  • Understanding and application of EMS Systems purpose, goal and responsibilities, practices, providers, and procedures
  • Knowledge of State and federal laws, local laws and regulations relating to administration of EMS mission and functions and their application
  • Applying principles and modern methods/procedures of public and business administration including organization, correspondence, reports, and personnel management

Critical Thinking | Delivering Results

  • Applying critical thinking and collaborative approaches, identifying problems, and making recommendations to improve EMS division services
  • Conducting complex professional/technical research/analysis, and documentation associated with the EMS division

Leadership | Managing Performance

  • Acknowledging and recognizing staff contributions, accomplishments, and superior performance
  • Leading and managing a forward-focused and results-oriented team
  • Promoting teamwork and creativity to enhance and build a collaborative work environment within the division

Writing and Oral Communication | Presentation Skill

  • Creating and delivering effective presentations to public agencies or healthcare professionals
  • Communicating/articulating information in a succinct and organized manner

 Building and Maintaining Relationships | Handling and Resolving Conflict

  • Maintaining effective working relationships with a variety of public and private organizations, including the State Emergency Medical Services Authority (EMSA), other local EMS agency personnel, city and county departments, and other agencies
  • Ability to use diplomacy when dealing with challenging situations and people
  • Adapting to a variety of critical EMS situations and remaining composed

MINIMUM QUALIFICATIONS
For detailed information on Emergency Management Administrator classification, minimum qualifications, and the physical and mental requirements as well as the environmental conditions, click here.
 
RECRUITMENT PROCESS
Human Resource Services (HRS) will screen all applications to identify qualified candidates. After screening, only those candidates that meet the minimum and desirable qualifications will be referred to the next step in the selection procedures. Candidates will receive notification via e-mail of further procedures applicable to their status in the competition.
 
Veterans Employment Preference
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here(Download PDF reader) to review the policy.  
 
Application Appraisal | HR Review Rating (Weighted 100%): 
An Application Appraisal conducted by HRS will thoroughly screen and evaluate all application materials for job knowledge, competencies, and related experience described above. Only the most qualified applicants will be placed on the eligible list.    
 
Based on the Agency/Department’s needs, the selection procedures listed above may be modified. Candidates will be notified via e-mail of any changes in the selection procedures.  
 
Eligible List: Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

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