Client Care Manager

US Government, Department of Health Services (DHS)

Grow your career and make a difference in your community. 
Bring your behavioral health experience to the County of Sonoma.

Starting salary up to $62.17/hour ($129,756/year), a cash allowance of $600/month, and a competitive total compensation package!*

What We Offer

Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you’re working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including:

  • A hybrid telework schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment
  • Eligibility for a salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
  • Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
  • County paid 100% premium contribution for the majority of employee-only and employee + family health plan options
  • An annual Staff Development/Wellness Benefit allowance of up to $1,000/1700 and ongoing education/training opportunities
  • County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits
  • Retirement fully integrated with Social Security
  • May be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment

About the Position

As a critical member of the Behavioral Health Division in the Department of Health Services (DHS), the Client Care Manager (CCM) provides clinical and administrative oversight of the Sonoma County Behavioral Health Division Crisis Stabilization Unit (CSU), a 24-hour facility that provides evaluation, stabilization, medication, and referral for Sonoma County residents in mental health crisis. The CCM co-manages the unit with a second CCM with support from the Acute & Forensics Section Manager, an assigned Patient Care Analyst from the Quality Assessment and Performance Improvement section, the Supervising Nurse, and a Behavioral Health Clinical Specialist.

The CCM position directly supervises up to 50 full-time, part-time, extra-help, and contracted staff; ensures the program meets federal and state mandates; and is responsible for creating efficient, safe, effective, and fiscally sound processes. The Client Care Manager collaborates closely with law enforcement, local emergency rooms, the jail, and community-based providers. This position requires 24 hour on-call availability for one week at a time approximately every five weeks. This is shared with the other CCM and three Section Managers.

The CCM is responsible for:

  • Ensuring staff are trained, the training is tracked, safety incidents are investigated, and corrective action is taken
  • Overseeing the provision of trauma-informed clinical care of adults and youth in crisis
  • Ensuring CSU beds are filled and clients have safe and timely discharges to the correct level of care
  • Coordinating with community partners (law enforcement, jail mental health, and mobile crisis teams in particular) to reduce barriers to crisis care, create smooth workflows, and to reduce taxpayer burden by ensuring Medi-Cal beneficiaries are served at the right level of crisis care
  • Authorizing hospitalizations when appropriate; and working on finding alternatives whenever possible
  • Coordinating closely with the managers of the Access Team, Hospital Liaison Team, Transitional Recovery Team, and other outpatient teams to create smooth transitions for clients and keep them connected to services
  • Coordinating with HR around personnel actions when needed
  • Providing strengths-based supervision and administrative support for CSU staff
  • Coordinating closely with security company and temp staffing agencies to ensure appropriate staffing and ongoing training with guards, nursing assistants, and temporary clinical and medical staff

The ideal candidate will possess:

  • Managerial experience in a Behavioral Health setting, including program planning, budgeting, resource management, and leading change processes
  • Experience working in a mental health crisis setting and managing assaultive behavior
  • Knowledge and understanding of operating a safety program
  • The ability to teach and model, behavioral de-escalation techniques, motivational interviewing, and trauma-informed, and recovery-oriented care
  • Knowledge of the provision of Medi-Cal services in a community mental health setting
  • The ability to facilitate team meetings
  • Strong supervisory and communication skills
  • The ability to collaborate effectively with community partners
  • Experience making timely clinical decisions from a trauma-informed and recovery-oriented perspective
  • The ability to understand and synthesize data toward quality improvement
  • The ability to implement evidence-based practices 
  • Facility with Word, Outlook, and scheduling software; the ability to use Excel is desirable

About the Crisis Stabilization Unit (CSU)

The CSU’s dedicated team of licensed mental health clinicians, psychiatric nurses, and psychiatrists provide crisis intervention, medication assessment, stabilization, and information and referral services 24-hours a day, 7 days a week for adults, children, and families experiencing a mental health crisis. The CSU provides up to 23-hours of supportive care, including medications for individuals in an acute mental health crisis. For those needing a higher level of care, voluntary crisis residential services or inpatient hospitalization are arranged. Please visit the Behavioral Health Division’s website for more information on its programs and services.

*Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Salary Resolution (SalRes) and our Employee Benefits Directory.

This recruitment is being conducted to fill a Client Care Manager position in the Department of Health Services. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment.

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