Brief Description of the Job:
Successfully completes training courses in telephone protocol and call simulation for police and fire and then answers and processes 911 and non-emergency calls from the public. Processes calls from officers, other departments, and agencies. Dispatches Police, Fire, and Forensic field response units to calls for service. Performs the duties and functions for the SLED/FBI National Crime Information Center (NCIC) computer access. Monitors the weather and emergency alerts to notify Commanders, key leaders of the City, and citizens of hazards or emergency conditions as needed. Effectively responds to and deescalates telephone calls from distraught callers.
Successfully completes training to enter police, fire, animal control, and forensic calls for service into the Computer Aided Dispatch system. Forwards calls to appropriate agencies if the situation is not handled by this jurisdiction. Notifies external support agencies as needed to facilitate needs of the public and first responders. Dispatches the appropriate number of officers to calls for services and maintain an accurate and up-to-date record of officer’s activities and actions. Successfully completes the FBI NCIC training course and performs the duties and functions for the SLED/FBI National Crime Information Center (NCIC) computer access. Enters wanted persons, stolen vehicles, missing person, and stolen tags to the NCIC national databases. Completes administrative tasks related to NCIC functions (i.e., detainer paperwork). Manages multiple administrative duties, including Community Care calls, towed vehicle entry, towed vehicle NCIC checks, and key holder data entry into the CAD for local businesses and residences. Completes necessary paperwork, logs, scans, and e-mails. Monitors the Community Care notices to respond appropriately.
Successfully completes training courses in telephone protocol and call simulation for police and fire and then answers and processes 911 and non-emergency calls from the public. Processes calls from officers, other departments, and agencies. Dispatches Police, Fire, and Forensic field response units to calls for service. Performs the duties and functions for the SLED/FBI National Crime Information Center (NCIC) computer access. Monitors the weather and emergency alerts to notify Commanders, key leaders of the City, and citizens of hazards or emergency conditions as needed. Effectively responds to and deescalates telephone calls from distraught callers.
Successfully completes training to enter police, fire, animal control, and forensic calls for service into the Computer Aided Dispatch system. Forwards calls to appropriate agencies if the situation is not handled by this jurisdiction. Notifies external support agencies as needed to facilitate needs of the public and first responders. Dispatches the appropriate number of officers to calls for services and maintain an accurate and up-to-date record of officer’s activities and actions. Successfully completes the FBI NCIC training course and performs the duties and functions for the SLED/FBI National Crime Information Center (NCIC) computer access. Enters wanted persons, stolen vehicles, missing person, and stolen tags to the NCIC national databases. Completes administrative tasks related to NCIC functions (i.e., detainer paperwork). Manages multiple administrative duties, including Community Care calls, towed vehicle entry, towed vehicle NCIC checks, and key holder data entry into the CAD for local businesses and residences. Completes necessary paperwork, logs, scans, and e-mails. Monitors the Community Care notices to respond appropriately.
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