DSHS ALTSA LTC Nurse Community Complaint Investigator

US Government, Dept. of Social and Health Services

Nursing Consultant Institutional (temporary)
Are you a nurse who is passionate about ensuring resident well-being and safety in adult family homes?

We’re hiring a temporary Nurse Community Complaint Investigator in Spokane, Washington. This job is anticipated to become permanent and is eligible for benefits.
Become a member of our Aging and Long-Term Support Administration’s (ALTSA) Residential Care Services division team responsible for evaluating the delivery of health care services.

Residential Care Services is responsible for the licensing and oversight of adult family homes, assisted living facilities, nursing facilities, and intermediate care facilities for individuals with intellectual disabilities and certified community residential services and supports. We promote and protect the rights, security, and well-being of individuals living in licensed or certified residential settings.  

As a Nurse Community Complaint Investigator, you will be responsible for conducting onsite Adult Family Homes, Assisted Living Facilities, and Enhanced Service Facilities complaint investigations.
This is a great opportunity for the person looking for a highly visible position whose investigative work transforms the life of residents receiving long-term care services, which can lead to further career advancement.

Come join our team in Transforming Lives! 

Some of what you’ll do 

  • Conduct state licensure complaint investigations in Adult Family Homes and complete complaint data entry and reports (e.g. statements of deficiencies, investigation summary reports) 
  • Conduct interviews with individual residents, resident family members, and other community representatives to obtain information regarding the practices of providers and residents’ satisfaction with the care and services provided
  • Make observations of resident services, residential care, and the physical environment in which the services are provided
  • Obtain information regarding residents’ care and services from professional records
  • Evaluate nursing care within the parameters of state regulations
  • Consult with team members, providers, staff, residents, and families
  • Coordinate with Adult Protective Services, local law enforcement, Medicaid Fraud, Ombudsmen, and other state investigating agencies
  • Participate in education, training, and administrative hearings
  • A resource to non-nurse licensors and a backup for full licensing inspections. 

Who should apply
Professionals with:
An associate’s degree in Nursing/Diploma Nurse and 5 years of experience as an RN in a long-term care setting.
Bachelor of Science in Nursing and 3 years of experience as an RN in a long-term care setting.
Master of Nursing/Master of Science in Nursing and 2 years of RN experience in a long-term care setting.

  • Knowledge of principles and practices of institutional nursing services, public health and professional nursing fields, community organizations, and resources; knowledge of effective teaching methods, organization administration and supervision, and research and study methods 
  • Ability to remain calm when being confronted, and have constructive and cooperative working relationships with others

Interested? When applying, please include:

  • A current chronological resume
  • A cover letter regarding your interest in the job, and the skills and experience that you would bring to this job
  • Three professional references with current contact information

This job requires travel to meet business needs.  

See why people like you chose careers with DSHS.

Our Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s mission that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security. 

If you have questions about the application process, email Anthony Distefano, Recruiter, at distear@dshs.wa.gov and reference job number 02161
Employees of the Department of Social and Health Services (DSHS) are required to be fully vaccinated against COVID-19 as a condition of employment. Any offer of employment is contingent upon verification of your vaccine status. Please note medical or religious accommodation may be available once an offer of employment is made. 

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