DSHS ALTSA Nurse – Adult Family Home Complaint Investigator

US Government, Dept. of Social and Health Services

Nursing Consultant Institutional – Complaint Investigator
 
Are you a Registered Nurse who is passionate about ensuring resident well-being and safety in community adult family homes?
 
Become a member of our Aging and Long-Term Support Administration (ALTSA), Residential Care Services Division team responsible for evaluating the delivery of health care services in licensed adult family homes.

Based in Lakewood, you’ll conduct onsite investigations in adult family homes, primarily throughout Pierce and Kitsap counties. You’ll report once a week to Lakewood, though you can work remotely when not travelling on field visits.   

Your work will ensure facilities, providers, and professionals operate in compliance with state and federal laws and regulations.

This is a great opportunity where your investigative work helps the lives of residents receiving long-term care services, which can lead to further career advancement.
 
Here are a few good reasons why you should consider this career opportunity

  • You’re assigned to a wide variety of investigations that keep your workday interesting with ongoing advocacy for residents  
  • Alternate work schedules are available
  • You’ll receive an excellent benefits package that rivals any employer in Washington state  
  • Pierce County employees are eligible to receive an Orca Card for transportation needs
  • Evening and Night hours include a shift differential in addition to the standard compensation rate

 
Some of what you’ll do

  • Conduct adult family home state licensure complaint investigations surveys
  • Complete reports of investigations
  • Complete pre-investigation planning, investigations, plan logistics, and track assigned complaints to meet timelines
  • Make observations of residents, the delivery of care and services, and the physical environment in which the services are provided
  • Conduct interviews with individual residents, family members, and community representatives to obtain information regarding the practices of providers, and residents’ responses and satisfaction with the care and services provided
  • Obtain information regarding care and services from facility documents, professional records, facility staff, and other sources
  • Coordinate complaint investigation activities with Adult Protective Services, local law enforcement, Medicaid Fraud, Ombudsman, and other state investigating agencies
  • Evaluate nursing care
  • Backup for performing licensing inspections
  • Travel to adult family homes is sometimes overnight, usually during the workweek, but may require continuous days of work beyond five days and outside the normal business hours

 
Who should apply 
Licensed RNs with:
An Associate Degree in Nursing/Diploma Nurse and 5 years of experience as an RN in a long-term care setting
Or
A Bachelor of Science in Nursing and 3 years of experience as an RN in a long-term care setting.
Or
A Master of Nursing/Master of Science in Nursing and 2 years of RN experience in a long-term care setting
 
Desired

  • Ability to make critical decisions in high-stress situations based on the integration of information from multiple sources which may be discrepant  
  • Knowledge of: principles and practices of nursing services, public health and professional nursing fields, community organizations and resources, effective teaching methods, administration and supervision, and research and study methods 
  • Ability to remain calm when being confronted and ability to develop constructive and cooperative working relationships with others 
  • Ability to travel, including some overnights for the amount of time required by the inspection or complaint investigation 

 
If you have questions about the application process, email Anthony Distefano, Recruiter, at distear@dshs.wa.gov and reference job number 05715
 
Our Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose shared values and meaningful work. It is crucial to our agency’s mission that you bring equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

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