Investigator, Consumer Protection (60010512)

US Government, Dept of Justice

THE STARTING SALARY FOR A NEW HIRE TO THIS POSITION IS LIMITED TO THE RECRUITMENT RANGE OF $47,959 to $67,500.  Salary determination is based upon the candidate’s education and experience related to the position, as well as departmental budget and equity considerations.         

The salary grade for this position is NC14. 
 State employees are encouraged to apply for positions of interest even if the salary grade is the same as, or lower than, their current position.  Please detail ALL work history including non-state service experience.  If selected for this position, a new salary will be recalculated taking into consideration the quantity of relevant education and experience, funding availability, and internal equity. Based upon these factors, a pay increase MAY or MAY NOT result.    

The primary purpose of this position is to investigate and assist in litigation regarding alleged violations of North Carolina consumer protection laws. The position will participate in a wide variety of civil litigation, including cases involving complex financial analysis, and assist attorneys in documenting and organizing case information for review.

The person in this position will also ensure compliance with security breach reporting requirements. The position is also responsible for assisting in the development and maintenance of consumer protection complaint and litigation databases. In addition, this position will serve as a resource and subject matter expert for Program Coordinator IIs.
Investigation and Civil Litigation
Performs professional financial and analytical work, independently and with attorneys, in the detection, investigation, and prosecution of violations of all applicable civil consumer protection laws.
Works closely with attorneys and other professionals in the Consumer Protection Division to assist with compiling case files on investigative assignments, and will prepare summaries of bank records, contracts, loan applications, business documents, tax records, and any other documents that may show evidence of violation of consumer protection laws.

Reviewing and analyzing extensive and complex discovery productions; interviewing consumer complainants; interviewing witnesses; preparing Civil Investigative Demands; preparing affidavits; reviewing advertisements, contracts, and other business documents; summarizing financial statements, billing records, and bank records; assisting, coordinating with, and obtaining information from other law enforcement agencies; consulting with expert witnesses; computing damages for civil penalty and restitution awards; preparing financial statements, summaries and exhibits; preparing documents to be used as evidence in civil suits; researching available public records; testifying in judicial proceedings regarding work performed; and participating in settlement negotiations.

Accuracy is critical in this position, as the documents reviewed and generated will be the basis for decisions that attorneys make about whether enforcement actions will be taken. This position requires multi-tasking and the ability to prioritize workload.
The investigator must maintain confidentiality and use discretion in the course of conducting investigations, work individually and with others, and adapt to changes and circumstances. Some travel will be required.

This position tracks and reviews the compliance of companies required to provide notice of security breaches. This includes contacting businesses or their representatives when they are not in compliance or when additional information is needed for the review of the breach notice. This position also answers inquiries from companies and consumers regarding regulations and communicates requirements for compliance or issues with compliance to business owners.

This position provides input relating to business processes and submits written change requests or requirements for Consumer Protection databases and post-deployment enhancements. This position also performs end-user testing and coordinates core team end-user acceptance testing and facilitates meetings between stakeholders, including Consumer Protection, NCDOJ IT, and vendors.

Upon request of the supervisor, or when issues brought forth in consumer complaints raise an investigable issue, the investigator will review and analyze new consumer complaints and assist in their resolution.

In addition, this position serves as a mentor, resource, and subject matter expert for the Program Coordinator IIs.

 Public Information The investigator must also perform duties assigned by the supervisor, including but not limited to providing consumer protection education to the general public; providing information to consumers regarding consumer protection laws and enforcement; responding to inquiries from senior management, legislators, and other state agencies; and responding to public records requests.

The North Carolina Department of Justice protects the people of North Carolina through its work to prevent crime and support law enforcement, to safeguard consumers, and to defend the State, its people, and their constitutional rights.

The State of North Carolina offers employer-paid health insurance plus twelve paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits. You can view our benefits information at 
Employee Benefits.

As of June 1, 2023 the salary range for this position will be $49,158 to $86,026.

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