Senior Information Technologist

ORANGE COUNTY INFORMATION TECHNOLOGY
The mission of Orange County Information Technology (OCIT) is to provide innovative, reliable, and secure technology solutions that support County departments in the delivery of quality public services. OCIT provides IT solutions across County departments for voice communications, network services, application support, service desk, desktop support, as well as data center services.

Click here for more information on OCIT
Click here for more information on the County of Orange.

THE OPPORTUNITY
OCIT Shared Services is seeking an experienced Senior Information Technologist to lead the Enterprise and Cloud Delivery team. Selected candidate will oversee a team of technical staff and aid in the design, configuration, and ongoing support of County on-premises enterprise services and cloud offerings utilizing Microsoft Office 365 (Exchange Online, SharePoint, Intune) and the County’s cloud datacenter in Azure for Government.

In addition, the Senior Information Technologist will perform, but is not limited to, the following duties:

• Designing, configuring, installing of on-premises solutions, including but not limited to, Citrix Xenapp or XenDesktop, Microsoft System Center Configuration Manager [SCCM], Exchange, Active Directory, VMWare, Hyper-V, and MobileIron and Intune. 
• Senior Information Technologist will also supervise staff in End User Support, providing tier one and tier two support of agency information systems, including desktops, printers, mobile devices, and other peripherals, and agency commercial and Custom off the Shelf (CotS) applications.

DESIRABLE QUALIFICATIONS & CORE COMPETENCIES
The ideal candidate will possess a Bachelor’s Degree in Information Computer Science, Information Computer Technology, Information Systems, or in a related field and a minimum of  five (5) years of professional experience using the following or comparable software: Azure Cloud, Mail Hygiene and routing, VMware, Hyper-V, Azure Active Directory, Citrix Xenapp or XenDesktop servers, MobileIron or Intune.

In addition, the ideal candidate will possess an IT security and/or compliance background as well as extensive professional work experience and/or knowledge in the following core competencies:

Information Technology Knowledge | Software Application Experience 

• Strong experience with migrating workloads to Azure
• Installing, configuring, and supporting Windows Server 2012 R2, 2016, 2019 and 2022 in an enterprise environment
• Developing and maintaining “gold master” images for enterprise desktops and servers
• Significant of experience deploying/managing cloud-based network infrastructures
• Utilizing Active Directory Domain Services
• Understanding and applying scripting languages, such as PowerShell and Bash
• Installing and providing support for MDM solutions, such as MobileIron or Intune
• Significant experience working with Azure to drive service improvements and optimization
• Familiarity with virtualization technologies such as hypervisors, containers, and software-defined networking (SDN), used in cloud environments
• Implementing enterprise security best practices including encryption, implicit & explicit permissions, multi-factor authentication, auditing and digital forensics, and data retention
• Designing, implementing, and providing ongoing maintenance of OS images, application packages, and software updates for SCCM
• Utilizing planning and design concepts for an enterprise environment including high availability, fault tolerance, and disaster recovery
• Preparing and maintaining documentation of department processes and procedures
• Utilizing network protocols including TCP/IP, UDP, DNS, NTP, DHCP, ARP

Problem Solving | Analytical Skills 

• Identifying and resolving challenging technical issues and problems or researching possible solutions

Relationship Building | Interpersonal Skills 

• Working with other public and private agencies in efforts to provide information technology-specific customer service to the community, public, and key stakeholders
• Working closely with vendors, business relationship managers and various other upper management throughout the organization. 

Oral | Written Communication Skills 

• Responding quickly, courteously, and proficiently to customer service requests
• Soliciting feedback and adjusting customer requests to fit into business improvements
• Generating consensus and collaborative relationships to bring about efficient and effective outcomes

Supervision | Staff Leadership Skills

• Mentor and train subordinate staff
• Direct work and oversee assignments
• Prepare staff evaluations and conduct bi-annual performance reviews
• Conduct team meetings and foster communication

MINIMUM QUALIFICATIONS
Click here to learn more about the minimum qualifications for the Senior Information Technologist classification as well as the physical & mental requirements and the environmental conditions.

RECRUITMENT PROCESS
Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition.

Application Screening (Refer/Non-Refer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.

Structured Oral Interview | SOI (Weighted 100%)
Candidates will be interviewed and rated by panel of job knowledge experts. Each candidate’s rating will be based on responses to a series of structured questions designed to elicit the candidate’s qualifications for the job.

Eligible List
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.
Based on the County’s needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure.

Veterans Employment Preference Policy (VEPP)
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.