Social Services Specialist II – DSVS Crisis Line Specialist II

This position includes a signing bonus of $2,500 (full-time) for new county hires.

We are seeking a full-time Crisis Line Specialist II to support the Division of Domestic & Sexual Violence Services (DSVS) under the Department of Family Services (DFS) and intend to hire for multiple positions through this job posting.  If you are looking to support individuals who have been affected by domestic and sexual violence, stalking and human trafficking; work in a fast-paced call center environment; and serve diverse populations, then this opportunity may be right for you. We encourage you to explore the top five reasons to work for DSVS by clicking here. This is an exciting time to join DFS as we recently completed our strategic framework and refreshed our mission, vision, and values. We encourage you to Visit the DFS webpage here. This is also an exciting time to join Fairfax County Government as we shape racial and social equity policies in the county through the One Fairfax Policy. Using this framework, we intentionally consider equity when making policies or delivering programs and services. To learn more, we highly encourage you to watch the Becoming One Fairfax—An Introduction to Key Concepts video by clicking here and visit the One Fairfax webpage here

ABOUT THE POSITION: This is a grant funded position and works under the Community Engagement Services team. Under supervision of the community engagement services supervisor, the Crisis Line Specialist II performs the below duties and responsibilities:

  • Provides coverage to the Domestic and Sexual Violence 24-hour Hotline and the Lethality Assessment Protocol (LAP) crisis line
  • Assists callers with identifying and utilizing available resources and refers clients to other public and private agencies and services
  • Provides crisis intervention, support, safety planning, and referrals to callers who have been affected by domestic violence, sexual violence, human trafficking, or stalking
  • Provides guidance and information to support victims/survivors of intimate partner violence or sexual violence during a forensic evidence collection exam
  • Maintains up-to-date information on referral sources and community resources
  • Assists in supporting and maintaining 24-hour shift coverage for the Domestic and Sexual Violence Hotline, the LAP crisis line, and After-Hours
  • Trains staff and volunteers on the crisis lines and after-hours duties and procedures
  • Serves as a point of contact for staff and volunteers regarding crisis lines issues
  • Serves in rotational coverage for hospital accompaniment shifts and after-hours (includes evening, overnight, and weekend on-call) shifts
  • Supports volunteers while they are covering the Domestic and Sexual Violence 24-hour Hotline and LAP crisis line
  • Completes, maintains, and manages all records and statistics on crisis line calls and other pertinent data
  • Attends evening and/or weekend meetings and activities as needed
    Performs other duties as assigned to support the department and/or division

KNOWELDGE, SKILLS, and ABILITIES: The appointee for this position must have the following knowledge, skills, and abilities (KSA):

  • Ability to work in a fast paced, crisis-oriented call center environment
  • Ability to analyze call information and to reach sound decisions on the basis of such information
  • Ability to navigate through and make decisions in stressful and crisis situations
  • Ability to schedule and manage workload sufficiently to meet deadlines
  • Ability to take and apply feedback effectively
  • Ability to use automated technology to establish and maintain customer records
  • Ability to communicate clearly and concisely, both orally and in writing
  • Ability to establish and maintain effective working relationships with a variety of individuals
  • Ability to maintain professional ethics and confidentiality of client information
  • Ability to work well under pressure and maintain composure during stressful situations

Note: All Fairfax County Government employees are expected to adhere to the Standards of Conduct. In maintaining a drug free workplace, employees are prohibited from manufacturing, distributing, possessing, using or being under the influence of alcohol or illegal drugs while at work or on county premises.

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